In choosing PTC software solutions, you're well on your way to
optimizing performance and gaining a competitive edge. But working
with the world's best product development/content management tools
and services are just part of the roadmap to success. There is
another equally essential element - a comprehensive maintenance
PTC Global Maintenance Support provides you with the Team, Technology &Tools to
enhance and sustain your software investment.
Team - Technical Support
- With active
Maintenance Support, you will be entitled to PTC Technical
Support - 24
hours a day, 5 days a week. You can call or log a call
online to access a technical support team of over 200 ISO
9000-certified engineers that all utilize one worldwide
database. This comprehensive database of over 45,000 documents
is also accessible to you via PTC's Knowledge Database. After
learning about your issue, PTC Technical Support can provide you
the answer on the phone or use Remote Desktop Diagnostics to
share your computer screen to help provide a solution.
To learn more about or contact PTC Technical Support for this
software click on the "Technical Support" under PTC Maintenance
Support in the left hand menu.
Technology - Free Software Updates and Releases
- All updates and
new releases will be provided to you FREE with PTC Maintenance
Support. You can be sure that you will always have the access
to the same version of software that your customers or suppliers
are using. PTC's software development process is CMMI
certified, so you can also be sure of high quality releases.
To determine the latest version of this software, visit the
What's New Page.
Tools - Tips & Techniques, License Management & Reference
- Enhance your
productivity with Web-based "Tips & Techniques" sessions and
administrative tools - all from your own desk. You can sharpen
your skills with live and recorded software productivity
sessions and manage your PTC environment with reporting and
You can access these web tools by creating a free PTC account
and then upgrade it to a PTC Customer Support account. To
upgrade your free account, you will need to know your PTC
customer number and Service Contract Number. If you do not know
this information, please email
we will provide you with the correct information.
The short 2 minute video of How
to Create a PTC Web Account will
explain the process of how to create a free PTC account and then
upgrade it to a PTC Maintenance Support Account.
Click here to Create a PTC Account Now
Your PTC Maintenance Support Account will also give you access
to exclusive "Tips and Techniques" webcast. You can find these
webcasts listed on the 'Videos'
Maintenance Support also gives you the ability to manage your
PTC Licenses online and provide you with access to PTC Reference
Documents. This is much more productive than calling the License
Support that is only available during normal working hours.
You can learn more about the License Management Tools and
reference documents by visiting our Implementation
Support page or
watching the one of the videos listed below.