In choosing PTC software solutions, you're well on your way to optimizing performance and gaining a competitive edge. But working with the world's best product development/content management tools and services are just part of the roadmap to success. There is another equally essential element - a comprehensive maintenance support program.

PTC Global Maintenance Support provides you with the Team, Technology &Tools to enhance and sustain your software investment.

Team - Technical Support

With active Maintenance Support, you will be entitled to PTC Technical Support - 24 hours a day, 5 days a week. You can call or log a call online to access a technical support team of over 200 ISO 9000-certified engineers that all utilize one worldwide database.  This comprehensive database of over 45,000 documents is also accessible to you via PTC's Knowledge Database.  After learning about your issue, PTC Technical Support can provide you the answer on the phone or use Remote Desktop Diagnostics to share your computer screen to help provide a solution. 
To learn more about or contact PTC Technical Support for this software click on the "Technical Support" under PTC Maintenance Support in the left hand menu. 

Technology - Free Software Updates and Releases

All updates and new releases will be provided to you FREE with PTC Maintenance Support.   You can be sure that you will always have the access to the same version of software that your customers or suppliers are using.  PTC's software development process is CMMI certified, so you can also be sure of high quality releases.  
To determine the latest version of this software, visit the What's New Page.

Tools - Tips & Techniques, License Management & Reference Documents

Enhance your productivity with Web-based "Tips & Techniques" sessions and administrative tools - all from your own desk.  You can sharpen your skills with live and recorded software productivity sessions and manage your PTC environment with reporting and analysis tool.

You can access these web tools by creating a free PTC account and then upgrade it to a PTC Customer Support account.  To upgrade your free account, you will need to know your PTC customer number and Service Contract Number.  If you do not know this information, please email us and we will provide you with the correct information. 

The short 2 minute video of How to Create a PTC Web Account will explain the process of how to create a free PTC account and then upgrade it to a PTC Maintenance Support Account. 
Click here to Create a PTC Account Now

Your PTC Maintenance Support Account will also give you access to exclusive "Tips and Techniques" webcast.  You can find these webcasts listed on the 'Videos' page.

Maintenance Support also gives you the ability to manage your PTC Licenses online and provide you with access to PTC Reference Documents.  This is much more productive than calling the License Management Phone Support that is only available during normal working hours.  

You can learn more about the License Management Tools and reference documents by visiting our Implementation Support page or watching the one of the videos listed below.